Every year, since 1985, Deloitte publishes an Annual Holiday Survey gauging the expectations of 10,000 US consumers about the year-end holidays, the economic climate and related spending and purchase patterns. This year, in 2009, some interesting findings related to social commerce.
Top takeout: Social shopping is on the rise, and retailers are right to focus on offering social media tools to help customers shop online.
- 22% of all consumers will do their primary gift shopping online this year.
- Consumers are adopting social media relatively fast, with 17% of all shoppers planning to use social media—Facebook, MySpace and other such online gathering and communication places—when they shop for gifts.
- 60% will use social media sites to find discounts
- 53% will use social media sites to research gift ideas
- 52% will use social media sites to check wish lists
- 19%—plan to use their mobile devices for shopping this year. 25% of those users expect to make a holiday purchase with their phones.
- 55% will use their devices to find store locations
- 45% to research prices
- 40% to find product information
- 32% to get discounts and coupons
- 31% to read reviews.
- 39% of consumers say they often read consumer-generated reviews of stores or products online
- 25% say they will likely purchase a product this holiday season based on an online recommendation.
- 34% say online consumer reviews and ratings influence their buying decisions more than advertising.