Consumer Psychology for a Digital Age

The Future of F-Commerce: P&G Facebook Campaign Store for Old Spice [Screenshots]

So P&G are developing quite a taste for f-commerce – selling on Facebook.  In the UK, with their Amazon-powered Facebook store for the makeup of makeup artists brand Max Factor, and in the US, now a Facebook Campaign Store to support and capitalize (literally) on their heavily promoted and much talked about Old Spice Man campaign.

From the Facebook storefront, Old Spice aficionados – yes they now exist – can buy branded merchandise from the Super-Bowl-to-Real-Time-Social-Media ‘Old Spice Man’ campaign featuring shirtless baritone and ex-NFL player Isaiah Mustafa, replete with washboard ads and comedic timing.

As with the UK store, P&G has outsourced all the heavy lifting with the Old Spice Man Campaign Store – the Facebook store is simply a storefront linking through to an external e-store managed by a e-commerce partner in Massachusetts that looks after fulfillment and customer service.

So one of our predictions we make when speaking about the future of social commerce is no longer a prediction – the emergence of Facebook campaign stores to support and monetize marketing campaigns – pop-up f-stores – see the ad; engage with the promotion; buy the merchandise.  The P&G Campaign store is elementary, and no doubt could be improved, but all the elements are there.  And it’s there. Welcome to the world of Facebook Campaign Stores.

Why do we think pop-up (temporary) Facebook Campaign Stores are the future of f-commerce?  They’re quick, cheap and easy to set up, they help monetize campaigns, and ultimately, because they may help solve the century-plus old problem encapsulated in the famous quote of disputed origin) origin “Half the money I spend on advertising is wasted; the trouble is I don’t know which half”.

Whilst much advertising, including the digital variety, is and should be focused on building lifetime customer value (AKA ‘Brand building) rather than producing sales bumps, any integrated campaign that creates a digital trace between advertising and buyer behavior can only be a good thing.

So if you manage a brand, why not take a leaf from the book of the biggest advertiser in the world, and throw up a Facebook store for your next campaign?  And if you are an agency, why not consider teaming up with the burgeoning number of f-commerce solution providers out there and start proposing campaigns with real ROI?

Comments (5):

  1. Sven

    August 13, 2010 at 04:41

    Hey Paul!
    Thanks for sharing this.
    Although the Old Spice campaign has been in the media for quite some time, today was the first time I had a look at their facebook page and was really astonished to see the amount of interaction (likes, comments,..)
    Guess the campaign is above all simply entertaining!


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