Consumer Psychology for a Digital Age

Brands @ Social Commerce / Diesel: Facebook in the Fitting Room

Last month Google highlighted what it believes to be a big emerging trend : O2S (online-to-store) -shoppers researching online and buying in store (Google emphasized the need for integrated retail – online and traditional retail working together). The use of Google Maps as a search engine and the success of RedLaser, the popular mobile barcode reader app (one million downloads in the last month, 950K active users, 50 million product scans) are examples of the O2S trend.

But how can brands harness the O2S trend – apart from offering store and store inventory information online?  One new solution for retail brands has just been deployed by Italian fashion brand Diesel in Spain; a Facebook Photo Mirror that brings Facebook to the fitting room and allows in-store shoppers to snap a photo of themselves trying on Diesel gear in a fitting room and post it directly to their Facebook profiles, ostensibly to ‘friendsource’ feedback and advice on what to buy in real time (or just for fun).

Dubbed ‘Diesel Cam’, and installed in fitting rooms in Diesel’s Spanish store – the Facebook Photo Mirror includes an interactive terminal that allows shoppers annotate, crop and publish photos (logging in via Facebook Connect).

It’s an interesting idea that has potential as a great way of getting shoppers to advertise Diesel gear to their friends.  In reality, getting a friend to snap a picture on a social network enabled mobile phone would probably be easier (a la JustBought.It), than messing with virtual keyboards in-store.

Nevertheless, with a little imagination (see Cisco video below), it’s possible to see how this kind of social shopping solution could lead to a Minority Report style social shopping experience…

One opportunity for brands looking to build on both the O2S trend, and taking Diesel’s “Mirror, mirror on the (Facebook) wall, who is the fairest of them all?” POS installation as inspiration, would be to auto-insert viral coupons to photos posted to Facebook profiles (for redeeming in-store or on Facebook stores).  A sales hook such as this would help ROI calculations.

Another way would be for the Facebook mirror to show customer reviews and or Facebook ‘Likes’ of products being tried on (building on Sephora‘s in-store use of customer reviews (mobile/on shelf, and Levi’s recent deployment of Facebook social plugins on its e-commerce site).

Another solution for online retailers, could be to extend the Facebook mirror solution to virtual fitting rooms, using technology such as Zugura‘s Social Shopper already deployed on a number of e-commerce sites (video).

Comments (19):

  1. awaldstein

    May 11, 2010 at 12:50

    Interesting.

    Diesel Cam is just a smart idea…actually one of the best intersections of fan page, socialized video, viral spread and fun that I’ve seen. Especially on Facebook.

    Thnx.

    Reply
  2. saintamel

    April 18, 2011 at 04:36

    With retailers accepting us to take pictures of their clothes, would be easier as well… All of that because they are still afraid of competitors stealing their ideas about clothes already in-store… where is the logic there apart from thinking that clothes designers are paranoïac… too much coke maybe! ^^

    Reply
  3. yinoway

    April 24, 2011 at 21:38

    So, you can shop without going out. Then what the use of having new clothes?
    Oh, right, you can install then in shops. Great! That’ll kill more of the good old Papa-Mom stores in my home town.

    You need your friends instead to the sales clerk in the store. Do you call this the civilization?

    Obviously, I lived too long.

    Reply

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